Customer Service Agent

Key Responsibilities:

Customer Support

• Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information and resolve customer issues efficiently.

Problem Solving

• Identify, troubleshoot, and resolve customer concerns and complaints.
• Escalate complex issues to the appropriate departments or supervisors when necessary.

Order Processing

• Process customer orders, returns, and exchanges accurately.
• Ensure timely and efficient order fulfillment.

Record Keeping

• Maintain detailed and accurate records of customer interactions and transactions.
• Document resolutions and follow-up actions.

Customer Satisfaction

• Strive to exceed customer expectations by delivering high-quality service.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

Product Knowledge

• Stay informed about company products, services, and promotions.
• Provide customers with relevant information and recommendations.

Adherence to Policies

• Follow company policies and procedures in all customer interactions.
• Ensure compliance with industry regulations and standards.

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Essential Qualifications

✔ Previous experience in customer service or a related field.  

✔ Excellent communication and interpersonal skills.  

✔ Strong problem-solving and analytical abilities.  

✔ Proficiency in using customer service software and tools.  

✔ Ability to multitask and manage time effectively.  

✔ Strong attention to detail and accuracy.  

✔ Legal authorization to work in the US.

✔ Competitive salary commensurate with experience.  

✔ Comprehensive health, dental, and vision insurance.  

✔ Inclusive retirement plan with employer contributions.  

✔ Generous paid time off and holiday entitlement.  

✔ Professional development and training opportunities.  

✔ Employee wellness programs.  

✔ Supportive and collaborative working environment.  

✔ Opportunities for career advancement.