Innovation & Quality Assurance Manager

Key Responsibilities

‍Quality

• Strategy development and execution: seeking innovative ways to improve, deploying innovation strategy.
• Foster and develop innovation opportunities in partnership with the VP of Quality Assurance, our CEO’s, and Senior Leadership team.
• Provide oversight for the execution of innovation opportunities.
• Deploy quality assurance systems and performance benchmarks to monitor and continuously improve processes.
• Refine internal processes to ensure operational and regulatory compliance.
• Provide guidance to management on process development and conformance.
• Oversee Root-Cause-Failure (RCF) initiatives to correct process anomalies or flaws and address areas of non-compliance.
• Oversee the implementation of Irreversible Corrective Measures (ICA) to limit process non-conformities, reduce operational impact, and increase resiliency.
• Act as the onsite subject matter expert for Process Compliance Records and site Solutions Knowledge Base.
• Collaborate with relevant department heads to ensure successful internal and external audit scores.

Innovation

• Lead all innovation opportunities and projects for the HCC.
• Identify opportunities for improvement and deliver strategic plans to implement changes.
• Support our business partner Heathrow with future strategic growth of the HCC.
• Lead and manage incentivized projects as directed by our customer leadership team (internal and external stakeholders).
• Execute strategic planning in conjunction with the CEO and/or co-CEO and other stakeholders.
• Proactively seek out improvement opportunities and build business cases for associated costs.
• Utilize data and analytics to identify and deliver process and operational improvements.
• Support execution and stakeholder communication, ensuring successful outcomes for all determined projects and opportunities.

Business as Usual:

• Actively participate in the Monthly Management Review (MMR) and customer meetings, including monthly and quarterly reviews with HAL (as required).
• Coach, mentor, and support all levels of management to achieve operational excellence in Innovation Development, Innovation Execution, Project Management, and Process Control activities.
• Act as the “gatekeeper” of knowledge-based solutions stored in our AMIS™ system.
• Provide high-quality analytical reporting to the BSL board of d

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Essential Qualifications:

✔ Prince2 Qualification or other relevant Project Management qualification  

✔ Exposure to and/or active use of efficiency improvement principles such as Lean or Six-Sigma is desirable  

✔Certified internal audit qualification is desirable (or relevant experience)

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Knowledge and Experience Requirements:

✔ Strategic Innovation and Change Management experience  

✔ Extensive project management and team leadership  

✔ Root-cause-failure analysis expertise  

✔ Quality and process control audit experience  

✔ Professional acumen with executives and diverse teams  

✔ Strategic thinker with strong commercial awareness  

✔ Ability to drive change with internal and external teams  

✔ Proficiency with Visio (or similar tools)  

✔ Experience in procedural development and innovation execution  

✔ Collaborative and confident communicator  

✔ Budget management experience  

✔ Benchmarking against external standards  

✔ Regulated environment experience (desirable)  

✔ Unionised environment experience (desirable)  

✔ Logistics, FMCG, or retail experience (desirable)  

✔ Eligibility to work in the UK

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✔ Competitive salary  

✔ Contributory pension scheme  

✔ Generous holiday entitlement  

✔ Professional development opportunities  

✔ Employee assistance programmes  

✔ Supportive work environment  

✔ Career progression opportunities  

✔ Cycle to work scheme  

✔ Employee discounts