IT System Support
An experienced IT System Support professional is required to maintain, monitor, and optimize the organization's IT infrastructure for our team in Guildford, Surrey. The successful candidate will provide technical support to end-users, manage network systems, and ensure the security and compliance of IT operations. This role demands strong problem-solving skills, excellent communication abilities, and a proactive approach to system administration and user support.
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Full Job Description
Key Responsibilities
System Administration
- Maintain and monitor the organization's IT systems, ensuring they run efficiently and effectively.
- Perform regular system updates, patches, and backups to ensure data integrity and security.
User Support
- Provide technical support to end-users, troubleshooting hardware and software issues to minimize disruption.
- Document support requests and resolutions in the helpdesk system for future reference.
Network Management
- Configure, monitor, and maintain network infrastructure, including routers, switches, and firewalls.
- Implement and enforce security protocols to protect the organization’s data and conduct regular security audits.
Software & Hardware Deployment
- Install, configure, and upgrade software applications and operating systems.
- Set up and maintain hardware, including desktops, laptops, printers, and other peripherals, ensuring accurate inventory tracking.
Training & Documentation
- Train end-users on IT systems and applications to enhance their competency.
- Create and maintain technical documentation, including user guides and system manuals.
Project Support
- Assist in planning and executing IT projects, ensuring they are completed on time and within budget.
- Collaborate with cross-functional teams to implement new technologies and solutions, monitoring project progress and reporting on status to management.
Compliance
- Ensure compliance with relevant IT policies, standards, and regulations.
- Conduct regular audits to ensure adherence to best practices and continuously improve IT processes and procedures.
Essential Qualifications:
✔ Degree in Information Technology, Computer Science, or a related field.
✔ Previous experience in IT system support or a similar role.
✔ Strong understanding of computer hardware, software, and network systems.
✔ Proficiency in troubleshooting and technical support.
✔ Excellent communication and interpersonal skills.
✔ Ability to work independently and as part of a team.
✔ Strong problem-solving skills and attention to detail.
✔ Legal authorization to work in the UK.
Benefits
✔ Competitive salary commensurate with experience.
✔ Comprehensive training and professional development opportunities.
✔ Inclusive pension scheme.
✔ Generous holiday entitlement.
✔ Health and wellness programs.
✔ Employee assistance programs.
✔ Supportive and collaborative working environment.